Contact Us

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50 East Orchard Avenue
Lebanon, OH, 45036
United States

5133304327

FAQS

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FAQs

PRODUCTS

How do I clean my collar?
We recommend spot cleaning. If needed, you can put the collar inside a tube sock in the washer on the cold setting and then air dry. As with any denim product, washing by hand can preserve the color and diminish the wear. 

Are the collars ok to get wet?
Our collars are not waterproof but are made out of durable materials including heavy nylon webbing, 7oz duck fabric and 8oz denim. 

Where are your collars made?
Our collars are manufactured in Milledgeville, Tennessee and all materials are sourced from companies in the USA.


SIZING & FIT

How do your collars fit?
We currently offer one size collar. It is 10" at its shortest and 15" at its longest (buckle not included in length). Because of the nature of the collars, there may be a variance of up to .5" in length.

How do I determine if the collar will fit my dog?
Using a cloth measuring tape or string and ruler, measure around your dog’s neck where the collar will sit. When the collar is on your dog it should be snug but allow enough space for you to slip two fingers between the collar and your dog's neck.


SHIPPING

How much does shipping cost?
Shipping is always free.

How fast will I receive my product?
On average you will receive your product in about 4-6 business days for domestic orders. 

Do you provide a tracking number?
Yes. Once your order has shipped, we will email you a USPS tracking number.

What if my product is damaged during shipping?
If your product is damaged upon arrival, please immediately email photos of the damage to woof@goodcharlie.com and we will contact you with instructions.

Do you ship to international customers?
Not at the moment.


RETURNS

Can I return a product?
Please contact us at woof@goodcharlie.com if you need to return a collar.